Terms of Service

Effective date: [07/02/2026]
Last updated: [07/02/2026]

These Terms of Service (“Terms”) govern your access to and use of the website at tileandtalk.com (the “Website”) and any products or services provided by Tile And Talk LTD (“Tile And Talk,” “we,” “us,” “our”), including AI voice agents, automation workflows, integrations, and related professional services (collectively, the “Services”).

By accessing the Website or purchasing/using the Services, you agree to these Terms. If you do not agree, do not use the Website or Services.

1) About us

Company: Tile And Talk LTD (United Kingdom)

Tile And Talk is a trading name of Tile And Talk LTD
Email: [email protected]

Company Address: 8 Dukesbridge Court, Duke Street, Reading, United Kingdom, RG14SA

Phone Number: +44 7521 384 779
Company number: 15798006

2) Eligibility and business use

The Services are intended for business and professional use. By using the Services, you confirm you have the authority to bind the business you represent and that you will comply with applicable laws and regulations.

3) Services overview

We provide services such as:

• AI voice agents / virtual phone front desk configuration

• Automation workflows (including n8n-based automations)

• Integrations with third-party tools (e.g., calendar/CRM, telephony, messaging)

• Setup, testing, optimization, and ongoing support (as agreed)

Important: Specific deliverables, timelines, pricing, and scope are defined in your order form, proposal, statement of work, or service agreement (collectively, the “Order”). If there is a conflict, the Order controls.

4) Accounts, access, and client responsibilities

You agree to:

• Provide accurate onboarding information and timely access to required systems

• Maintain confidentiality and security of login credentials

• Ensure your team uses the Services appropriately

• Comply with all applicable laws (including marketing, telephony, privacy, and recording laws)

You are responsible for your internal processes (e.g., who receives leads, how bookings are handled, and how quickly your team follows up).

5) AI, automation, and limitations

You acknowledge that:

• AI outputs can be imperfect or incomplete.

• The Services are designed to assist workflows, not replace professional judgement.

• Call flows and automations depend on the information you provide and on third-party platforms working correctly.

We do not guarantee that AI voice agents will always understand every caller or scenario, and we do not guarantee specific business outcomes (e.g., number of booked jobs, revenue, or conversion rate).

6) Call recording, consent, and compliance

If call recording or transcription is enabled, you are responsible for ensuring appropriate notices and consents are provided to callers as required by law.

Recording and disclosure requirements vary by jurisdiction, including by U.S. state. We can help implement disclosures and configurations, but you remain responsible for legal compliance for your business and use case.

You agree not to use the Services for unlawful monitoring or to collect sensitive information unless you have a lawful basis and appropriate safeguards.

7) Third-party services and fees

The Services may depend on third-party platforms (e.g., telephony providers, AI providers, calendar/CRM systems, hosting). These third parties may have their own terms, privacy policies, uptime, and pricing.

Unless otherwise stated in your Order:

• Third-party fees (e.g., phone numbers, minutes, usage-based AI costs) are separate and paid by you directly, or passed through to you.

• We are not responsible for third-party outages, errors, policy enforcement, or price changes.

8) Payment, billing, and taxes

Pricing and payment terms are set out in your Order. Unless stated otherwise:

• Fees are due in advance and are non-refundable once Services are performed or access is provided.

• Late payments may result in suspension of Services.

• You are responsible for any applicable taxes, duties, or similar governmental assessments.

9) Changes to scope and additional work

Any request outside the agreed scope may require a change order and additional fees. We will communicate changes and obtain your approval before starting materially out-of-scope work.

10) Intellectual property

Our materials

We retain all rights to our pre-existing tools, templates, code patterns, prompts, and know-how (“Tile And Talk IP”). You receive a limited, non-exclusive right to use deliverables provided to you for your internal business use, subject to these Terms and your Order.

Your materials

You retain ownership of your data, branding, scripts, customer lists, and systems. You grant us a limited licence to use your materials solely to provide the Services.

Feedback

If you provide suggestions or feedback, you allow us to use it without restriction or compensation.

11) Confidentiality

Each party may receive confidential information from the other. Both parties agree to:

• Use confidential information only for the purposes of providing/receiving Services

• Protect it with reasonable care

• Not disclose it to third parties except as required to perform Services or by law

12) Privacy

Our handling of personal information is described in our Privacy Policy at https://tileandtalk.com/privacy-policy

If we process personal data on your behalf (e.g., caller information handled through your voice agent), you may require a Data Processing Addendum (DPA). Contact us at [email protected].

13) Suspension and termination

We may suspend or terminate access to the Services if:

• You breach these Terms or fail to pay fees when due

• Your use creates security, legal, or operational risk

• Required third-party services become unavailable

You may terminate according to your Order’s terms. Upon termination:

• You remain responsible for fees incurred up to termination

• Access to systems/workflows may be removed

• We may delete or return data as agreed (subject to retention requirements)

14) Disclaimers

THE WEBSITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Services will be uninterrupted, error-free, or that any specific results will be achieved.

15) Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION.

• OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES WILL NOT EXCEED THE AMOUNT PAID BY YOU TO US IN THE 3 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain exclusions or limitations, so parts of this section may not apply to you.

16) Indemnity

You agree to indemnify and hold Tile And Talk harmless from claims, damages, liabilities, and expenses (including reasonable legal fees) arising from:

• Your breach of these Terms

• Your misuse of the Services

• Your violation of laws (including privacy/telephony/recording and marketing laws)

• Content or instructions you provide that cause harm or infringement

17) Governing law and jurisdiction

These Terms are governed by the laws of England and Wales, without regard to conflict of laws principles.

The courts of England and Wales will have exclusive jurisdiction over any disputes, except where mandatory local laws require otherwise.

18) Changes to these Terms

We may update these Terms from time to time. We will post the updated Terms on the Website and update the “Last updated” date. Your continued use after changes take effect constitutes acceptance.

19) Contact

For questions about these Terms, contact:
[email protected]